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TrueCore Federal Credit Union

Important Coronavirus (COVID-19) Update

At TrueCore, our members come first, that is why our top priority is to ensure your health and safety.  The Deo Drive branch lobby is now open.  Things look and feel a little different because of the extra precautions we are taking to protect you.  Here’s what you can expect:

New hours to serve you:

    • Monday-Thursday 10 a.m.-4 p.m., Friday 10 a.m. - 5 p.m., and Saturday 10 a.m.-noon

    • Monday-Saturday the Deo lobby will be reserved from 9-10 a.m.  exclusively for Prime Time Club members (ages 55+) and those at a higher risk for severe illness as defined by the CDC.

    • All other branch lobbies are closed until further notice, but the drive thru areas and Contact Center will maintain normal business hours, fully staffed, and ready to serve you.  Click here for normal business hours.
We are strictly adhering to physical distancing guidelines and sanitation standards in accordance with the Ohio Department of Health.  Here are some of the steps we’ve taken for your safety:

    • In the Deo lobby, a TrueCore team member will welcome you at the main entrance and guide you through the new process.  You may be asked to wait outside so that you can maintain a safe distance from others.

    • We will be asking our members not to enter if they have symptoms that could be suggestive of COVID-19, which include coughing, shortness of breath, muscle aches, fever, or loss of smell.

    • Once inside, you will notice newly-installed plexiglass dividers for your protection and floor decals to indicate where you should stand to maintain a 6’ clearance from others. 

    • Touchless hand sanitizing stations have been added throughout the building for your convenience.

    • Our restrooms are temporarily closed to help prevent the spread of COVID-19.

    • We will be wearing masks, and we ask that you do, too.  We strongly encourage appointments in order to sit down with a Member Service Representative, and at that time, you will be required to wear a mask.

    • Members will enter through the main lobby doors but must exit through the east doors to maintain an appropriate distance from others. 

    • Please note the branches are closing one hour earlier than normal so that we can clean and sanitize all the public spaces. 

Our Contact Center representatives are prepared to assist you when you call/text 740-345-6608 or email info@truecore.org.

If you are interested in applying for a loan, we are fully prepared to fulfill your needs. Call/text 740-345-6608 or apply online for both consumer or mortgage loans.


Questions about Economic Impact Payments?  The IRS is still distributing economic impact payments, with no action required for most people. Check out the latest information at irs.gov/coronavirus.


Hopefully you are still using social distancing as a preventative measure, so we want to remind you of all the ways you can access your TrueCore funds remotely: 

  • Online banking - Access your accounts 24/7 at www.truecore.org.
  • TrueCore’s mobile app - Transfer funds, deposit checks with Quick Pic Deposit, make payments, control your cards, and more.
  • Free ATMs - Access them free at each branch, 100+ Duke & Duchess shops, or at thousands of partner ATMs nationwide.
  • Consumer Loans - Apply online.
  • Mortgage Loans - Apply online while rates are low.
  • Night Drop - Deposit cash, payments, and checks without waiting in line; they will be processed within 24 business hours.
If you need assistance, please don’t hesitate to call/text 740-345-6608 or email info@truecore.org.  Thank you for your membership.