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TrueCore Federal Credit Union

Security Alerts

TrueCore is dedicated to protecting your privacy and security. We will NEVER reach out and ask for sensitive information from you (i.e. Social Security number, personal ID,  password, PIN, account number, or card number). We strongly suggest that you do not share this information with anyone. Click here to read more about ID Theft: How to prevent it and how to get over it.

Fraud Alert (November 21, 2023): TrueCore ATM falls victim to skimming fraud. All TrueCore ATMs are now safely functioning. Read more.

Phone/Text scam (June 6, 2023): TrueCore has received several calls concerning members receiving a phone call or text message stating their card has been blocked and certain transactions need to be verified before it can be unblocked. They are asking for online IDs, passwords, account numbers, and full or partial card numbers. We will NEVER ask for your personal information in this manner.

If you are contacted in a manner similar to this, please do not respond and instead call us directly at 740-345-6608 or 800-333-2465 or send us an email at to inquire about your card status.

COVID-19 Checklist for Avoiding Scams

  • Ohio Attorney General The Ohio Attorney General's Office has launched a new outreach initiative to increase Ohioans' awareness of COVID-19 scams, fraud and identity theft and how they can protect themselves. In an effort to inform consumers about scams, the Ohio Attorney General's Office has created a series of animated videos, which can be viewed here.
  • Ohio’s Response to Coronavirus Disease  Scammers are trying to monopolize on the fear and uncertainty that COVID-19 has brought to so many. Consumers who suspect an unfair or deceptive sales practice should contact the office of Ohio Attorney General Dave Yost at or 1-800-282-0515. Read more here.

  • Protect yourself from the bad guys with these helpful tips from the FTC: Click here

Scams to watch out for:

Small Business scams Small business owners often get calls, emails or letters from scammers trying to steal their sensitive information. Please call us before you commit to anything out of the ordinary. Read more from the SBA here.
FedEx / Amazon scam There's always a new scam to look out for, and like most of them these days, it comes through your phone. Whether it's an email, a robocall, or a text, there are plenty of ways for dishonest people to try to trick you out of your hard-earned money.

One of the latest involves a text which appears to be from FedEx asking you to "set delivery preferences" for a package you have coming. Now, in this day and age, we get packages so frequently it can be hard to keep track of when your last order is expected to arrive. It's entirely possible to assume the text is about a recent legitimate purchase and to have the immediate impulse to open the link.

Once you click on the link, you are taken to a fake Amazon page offering you a reward for taking a survey. That should be your first clue something is wrong because it didn't take you to a tracking page for FedEx, and the URL, of course, doesn't read

Next, it gives you a choice of "free" rewards to choose from, but here's the catch, you're going to have to pay shipping, which involves entering your credit card information. Not only are you handing over your credit card info, but hidden in the fine print, it says you're agreeing to sign up for a 14-day free trial. Once the trial ends, the charges begin, and you'll be charged $98.95 every month for a new supply of that "free" reward you chose.

This is just a friendly reminder to always stay hyper-vigilant when receiving an email or text with a link. If possible, avoid clicking links and go to the website yourself to check the tracking or other info, and always block the number or email if the message is clearly spam or a scam.

IRS scam  There has been an increase in scams targeting taxpayers during this tax season. Scammers claiming to be IRS employees, with fake names and identification numbers, will call victims saying that they owe money to the IRS. They claim that the money must be paid promptly via gift cards or a wire transfer and threaten the victim with arrest, deportation or suspension of a business or license if they don't pay the amount. They may also try to trick the victim into sharing private information over the phone. 

There has also been a surge in email phishing and malware scams. Thieves will use the IRS name or logo to try to gain access to a consumer's financial information. Be alert to emails from your tax professional that request information for an IRS form. These emails could also contain links to bogus web sites that are made to look official. 

The IRS will never contact taxpayers by email, text messages or social media channels to request personal or financial information. Please be alert to these types of scams.  To view a full list of reported scams, click here to visit the IRS official website.

FTC scamSomeone pretending to be from the Federal Trade Commission (FTC), is sending out fake emails telling people that their Do Not Call registration is expiring. The emails use the FTC's logo and send people to a phony Do Not Call website to register their numbers again.  Do Not Call registrations never expire. Once you add a number to the Do Not Call Registry, you don't need to register it again -- ever. The number will only be removed if you ask to remove it. --, January 26, 2018

Sheriff Office phone scamLicking County residents are being warned of a scam in which callers pose as the Licking County Sheriff's Office and solicit money.  According to an email sent from LCSO Sheriff Randy Thorp, the office is not soliciting funds over the phone.  If a resident receives a call from the "sheriff's office" or a "Sgt. Carson" asking for money, the call is a scam. 

Vishing scam:  Credit Union members in Ohio, Indiana, Kentucky, and Virginia are being targeted in a vishing (phone-based phishing) scam in which fraudsters spoof phone numbers making the calls appear to originate from the credit union. The members are duped into providing CVV2/CVC2 codes and expiration dates for their debit cards. The fraudsters, already possessing the counterfeit mag stripe debit cards, use the information to change the PINs through voice response units. Then, they use the counterfeit cards to make ATM withdrawals, as well as purchases at Wal-Mart in Florida and Georgia. 

TrueCore is dedicated to protecting your privacy and security. We will never reach out and ask for sensitive information from you via email (ie., Social Security Number, Personal ID, Password, PIN or account number). Remember, we already have that information, so there is no need for us to ask for it again.
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