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TrueCore Federal Credit Union

Online and Mobile Banking Upgrade

Mobile and Online Banking upgrade is live

A laptop and cell phone showing a website with a white block layout on on dark blue background.

What’s happening?
We have upgraded our mobile banking app and online banking site. We migrated to a new omnichannel digital banking platform.

Why did digital banking change?
Our former online banking site will no longer be available after this spring, so an upgrade was necessary. But we are pleased that the new platform offers enhanced security and improved functionality. It also provides the same look and feel regardless of whether you view it on your phone or computer.

Important things to note:
  • You do not need to re-enroll
  • Your username and password will stay the same.
  • Your Bill Pay information will carry over.
  • Mobile banking app users: From your existing app’s login screen, you will be redirected to download the new app. You will want to delete the old app once your new app is live. View the step-by-step login guide here or watch our quick video here.
  • Members logging in on our website:  You will start your login process as normal, then you will be redirected after entering your username. View the step-by-step login guide here or watch our quick video here

Steps to take right now
  1.  Make sure you are prepared by knowing your username and password. If you save that information on your device or use Face ID, that’s something you may not remember. If this is the case, you can reset your information on the login screen prior to the update. Or you may contact TrueCore for assistance.
  3. Ensure your contact information is up to date. For added security, you will be required to add 2-factor authentication to your account. Please note that it will default to texting the verification code to the mobile phone number we have on file at TrueCore.  That is why it is very important to contact TrueCore ahead of time to make sure your contact information is current. If you are unable to receive text (SMS) messages, you can choose to receive your access code via a phone call.  Read more about 2-factor authentication here.

Exciting new features:
  • Member-to-member transfers
  • Check withdrawals
  • Ability to organize accounts
  • CD (Share Certificate) renewals
  • Enhanced credit score information
  • Ability to notate all transactions
  • View similar transactions based on a specific merchant
  • Ability to open a new sub account
  • Detailed account insights

Frequently Asked Questions
We have compiled a list of FAQs to assist you while you are introduced to our new digital platform. It covers common digital banking errors, transfers/transactions, Bill Pay, alerts, eStatements, and more.